NETGEAR Router Not Working_ Troubleshoot NETGEAR Problems

In this article, we will show you how to troubleshoot the NETGEAR router not working problem and fix it quickly without much hassle. Let’s be honest here! It happens to all of us, you are in the middle of something important, and you lose your internet connection, and the little yellow icon on your computer of laptop says “No Internet Access.”

We know it’s frustrating because we’ve been in your situation too. So, without any further ado, let’s get started. Make sure you have a little technical knowledge because, in this article, we have used some advanced techniques to help you fix the NETGEAR router not working problem. Please make sure to follow each step carefully and without skipping.

One of the first things you need to do when you have NETGEAR router issues is to troubleshoot the router first. Most of the time, this is the easiest thing to do, and the first thing that you need to do to check if the router is to reboot the router and see if the problem exists. Here are other few ways to troubleshoot your NETGEAR router not working issues:

Preliminary Steps: –

  1. Restart your computer or router and see if the problem is resolved
  2. Try opening other website or try connecting your computer or laptop from Wi-Fi/Ethernet
  3. Check whether the problem is from your ISP (Internet Service Provider)

Solution 1- Check the NETGEAR Router

check the netgear router

If the wireless router is not working correctly, you will want to check to see if there is any damage to the wireless router. There is often damage to the wireless router due to static build-up and other reasons. If you do find that there is some damage to the wireless router, then you will want to check with your NETGEAR helpline and see if they can help you.

Solution 2- Check the Router ports

router port

If the port of the router is not working, you need to check and see if there is any damage to the port itself. The first thing you need to do to make sure that your port is damaged is to turn off your router and restart it again. Also, clean all the dirt and dust from the port and try again to check its working or not.

Solution 3- Turn On/OFF Wi-Fi Radios

To turn the Wi-Fi radios off or on with the Wi-Fi On/Off button:

  • Press the Wi-Fi On/Off button on the router for 2 seconds. If you don’t understand what the Wi-Fi On/Off switch appears like, check your router’s guidebook.
    • If you switched off the Wi-Fi radios, the Wi-Fi On/Off LED, the WPS LED, and also the LEDs on the energetic antennas shut off.
    • If you switched on the Wi-Fi radios, the Wi-Fi On/Off LED, the WPS LED, and the LEDs on the active antennas light.

Note: If the LED On/Off button is relocated to the Off-setting, all the LEDs other than the Power LED are turned off.

Solution 4- Power Cycle NETGEAR Router

Power cycling is one of the most effective ways to fix any electronic device. It has done wonders for many NETGEAR users, and we hope it is going to help you too. Find out how to Power Cycle your NETGEAR Router below: –

STEP 1: Make sure to shut down/turn off every device connected to your NETGEAR router.

STEP 2: Wait for two minutes and then turn on your cable or DSL modem and let it boot up.

STEP 3: Wait 5 minutes while your modem develops a connection with your Internet Service Provider (ISP). This procedure could take longer than 5 minutes, depending on your cord or DSL modem. For the most part, every one of the LED lights on your wire modem continues to stabilize after your device establishes a link with your ISP. However, we recommend that you describe your modem’s guidebook to validate the status of the LEDs.

STEP 4: After your cord or DSL modem develops a connection with your ISP, switch on your router. Your router establishes a connection with your modem. This procedure may take a couple of minutes. In most cases, the Web LED on your router turns solid white (eco-friendly on older routers) when a link is established. Nevertheless, we suggest that you refer to your router’s handbook to verify the status of the Internet LED.

STEP 5: Turn on and connect your wireless or wired device to your NETGEAR router and check if it has been resolved.

You can follow the next solution in case the problem still exists.

Solution 5- Manually Upgrade NETGEAR Router’s Firmware

Update the NETGEAR router’s Firmware to make sure everything is working fine. Upgrading will replace the old version with the new one, and in most cases, a NETGEAR router may not work due to old Firmware. Follow the steps below to upgrade the NETGEAR router firmware software.

STEP 1: Connect your computer with the ETHERNET cable

STEP 2: Visit NETGEAR Router Official Website

STEP 3: Enter your Product name or Model number of the router. If you don’t know then check the back of your router.

Netgear Website model number

STEP 4: Click on Downloads


STEP 5: Select the firmware version and click on Download

firware version download

STEP 6: Unzip the file if needed. Go into into a web internet browser. A login web page display screens

STEP 7: Enter the router admin user name and password. The default user name is admin. The password is the one you defined the very first time you logged in. The customer name as well as password are case-sensitive.

STEP 8: Select ADVANCED > Administration or Settings > Administration. Select Firmware Update or Router Update. The label varies by router.

STEP 9: Click Choose File or Browse, then locate and select the firmware file that ends in .img or .chk. Click the Upload button.

Please Note: After you click the UPDATE button, do not try to go on the internet, turn off the router, or do anything else to the router up until it finishes rebooting.

The firmware upgrade starts and also the router reactivates. The firmware update procedure takes about two minutes.

Solution 6- Reset NETGEAR Router

The reason why we need to reset the NETGEAR router is so that it can start working as it should. Before you do this, though, you need to back up everything first. That way, you can bring everything back up the same way it was before. Also, verify that you’ve disconnected the NETGEAR router from all the connected devices before resetting. There are several ways to reset the router, but sometimes, it is best to try the easiest one. This can be a little bit tricky, so follow each step carefully.

STEP 1: Confirm that your router is on, and it’s not connected to an Ethernet cable or any device.

STEP 2: At the back of your NETGEAR router, you’ll find a reset button (small button).

reset router

STEP 3: Next, take a pin/paper clip or anything pointy and smaller enough to get inside the reset button. You need to press and hold the reset button for up to 20-30 seconds.

STEP 4: Now you need to release the reset button and wait for your cable modem router to reboot. You’ll see a message, “Factory default settings are restored.”

Done! Finally, you have successfully reset your NETGEAR router. Now connect everything back again as it was, use your internet, and see if the problem has been resolved.

FAQ: –

Q. The NETGEAR Router not working problem is still there?

A. Verify that you’ve followed the steps correctly. Also, check our network chat helpdesk to connect to one of our experts who can guide you with the right solution.

Q. I can’t log in to my router admin panel on my computer or laptop?

A. Once you reset the NETGEAR router, everything changes back to the default settings. To login, try the default address, username, and password. The IP address is either, and the default username is admin and the default NETGEAR login password is password.

To find out what the cause of your router is not working maybe, you can check and test your connection. Try these steps and see if you succeed in fixing the NETGEAR router not working problem. Count on us to help you in any situation, use the chat option to connect to one of the network certified engineer.