Brother printer showing Offline is the most frequent problem that generally occurs in your brother printer and I hope you are trying to find quick and easy solutions to troubleshooting brother printer offline errors. Don’t worry, In this blog post we will explain, “Why brother printers got an offline error and how you can fix it?

No doubt, today’s technology is very advanced, but still your printer, laptops and computer sometimes show few problems or errors and create a barrier in your working process.  Suppose, you are performing an important work on your printer and suddenly you receive a message “ Your brother printer is offline ” and you don’t know how to fix this problem. So now, you can assume, how frustrating it would be for you.

Why is my Brother Printer Offline?

Before troubleshooting your printer offline error, have you ever tried to find out, “Why does my printer keep showing offline?” Ask yourself; Why does this happen with my brother’s printer.   Well, the reasons behind this problem could be multiple, but the most common reason is; your printer is not able to communicate with your computer or laptop.  Or we can say that your printer is having a hard time communicating with your printer.  

Here we have mentioned a few reasons that are responsible for your printer offline error, you should know about them.

  • Connection problem
  • Physical cable connection problem
  • Wi-Fi connection problem
  • Drivers are not installed or not updated
  • Printer machine is not powered on
  • Printer is not set as a default printer
  • Multiple print jobs in your printer windows
  • Printer status is offline in device and printer windows

So, if you truly want to know,”Why is my printer not responding to my computer?” the above described points are the reason for your printer offline problem, you should be aware about these reasons, if you want to recover fast to your printer problem.

How to troubleshoot Brother Offline Status

Whatever the reason behind your brother printer offline problem, the important question is; “How do I fix my printer when it says offline?”  You don’t need to panic, because there are multiple checks and fixes to determine and resolve the issues which you are facing.

In the below section we described a few solutions to resolve brother printer offline status, you should try all of them one by one and next time whenever you encounter this problem again you can apply one of your favorite methods to fix this error.

Solution 1: Physical Printer and cable connection check

To resolve this problem you have to check all the cable and physical connection of your printer, it is the most easy way to come over this trouble, you just need to keep in mind the following described points.

  1. If you are using a wired connection printer then ensure that the both ends of the USB cable are inserted properly and the end of the printer cables should be in multiple sockets or ports of your device.
  2. If your printer is a networked printer then make sure that the Ethernet cable is inserted correctly.
  3. If you are using a wireless printer then ensure that your internet connection is enabling and it is connected accurately with your router. Checking connections in wireless printers could be quite difficult; for example, you are using brother printer DCP-L2541DW, then you have to enter the setup mode in your printer and confirm the network settings. Through this you would be able to know the status of your network settings.

These are the few connection checks that you have to perform and after getting the problem you should reestablish physical or network connection again.

Solution 2: Remove all Printing jobs to Troubleshoot Offline Issue

If you are still asking yourself, “Why does my Brother printer say it is offline?Then, let me tell you, a single paper or document could be enough to make your printer offline. So, to overcome this problem you have to clear all printing jobs of your printer. This method will allow you to clear all the printing jobs and allow you to restart your printer model. To remove printing jobs you should follow the below described steps.

Step 1: Open Printers and Scanners.

printers and scanners option windows 10

Step 2: Now select your Printer and then click on Manage.

brother printer manage option to fix brother printer offline

Step 3: If you find that the cancel all documents option is in greyed out then you have to click on Open As Administrator.

Step 4: Click on Open Print Queue.

open print queue

Step 5: Click on Printer at the top and click on Cancel All Documents.

cancel all documents to fix brother printer offline

Step 6: Click on Yes to complete the process.

Now, the process has been completed and you are now able to see your printer is showing online status, for ensuring about the printer status you can print a test document.

Solution 3: Verify that your printer machine is powered on

For resolving your brother printer status error you have to check the powered status of your printer, below we have described a few points that you should consider to accomplish this procedure.

Step 1: First you need to check that your brother printer machine screen’s LED light is blink or blank.  If it shows blank that means your printer may be powered OFF.

Step 2: Now, check that your brother printer is properly connected with the power socket and its powered switch is turned ON.

Step 3:  If you find that power cables are not connected then connect it with power socket and turn ON power button.

Once the power supply is ON, your printer will be powered ON and you would be able to perform printing action with the online status of your printer. If you have tried this method but still your printer is unable to perform power action that means there is another hardware problem and you have to troubleshoot it.

Solution 4: Set your brother printer machine as a default printer

If you truly want to know, “How do I stop my brother printer from going offline?” then you don’t need to be wondering more for finding a solution, because setting your printer as a default printer is the quick solution for getting back your printer online. Follow its steps that are described below.

Step 1: Open Printer and Scanner Option on your Windows 10 Computer or Laptop.

printers and scanners option windows 10 to fix brother printer offline

Step 2: Choose your Printer and click on Manage.

brother printer manage option

Step 3: Now, you can click on “Set as Default” option.

set as default printer to fix brother printer offline

The process of setting your printer as a default printer is done here, now your printer status error is removed and it starts performing well.

Solution 5: Check the status of your brother printer machine

When your brother printer is not responding to your computer then it happens because of the status error of your printer.  We are talking about here printer offline status which hampers your work. So you need to check the status of your printer and if you will find it offline then you have to change it or fix it. There are two methods to solve this problem, you should follow them.

If your Brother Printer status is Offline

Step 1: Open Printer and Scanners.

printers and scanners option windows 10


Step 2: Select your printer and click on manage.

brother printer manage option

Step 3: Now click on open print queue.

open print queue


Step 4: Now click on Printer at the top and uncheck use printer offline option.

use printer offline

If your Brother Printer status is Paused

Step 1: initially, you have to right click on the icon of your brother printer machine.

Step 2: Now, click on See what’s printing>> Printer>> Pause printing and also remove the check mark.

Step 3:  If Pause printing  is showing  greyed out then you have to click on Open As Administrator.

Step 4: Now, enter your administrator password and at last click on Yes.

These are the two ways that you should follow to remove the status error of your printer. When you printer status is offline, then you should follow the First method and when your printer status is paused then you should follow the second method.

Solution 6: Remove and Reinstall your Brother printer

Whenever you face printer offline error then you spend lots of hours searching, “How do i stop my brother printer from going offline?” but, now your problem is going to end because you can easily resolve this problem by removing and reinstalling your printer. Follow the below described instructions to perform or execute this process. 

Remove your Brother printer 

Step 1: Click on Start Icon and Click on Settings.

start and settings


Step 2:  Open Printers & Scanners.

printers and scanners option windows 10

Step 3: Now, select the brother printer model which you want to remove.

Remove device brother printer

Step 4: On the selected brother printer model click Remove and Yes  to remove the device.

Reinstall your Brother printer

If you are using a wired printer then for reinstalling your brother printer you have to simply connect your printer with computer with a USB cable and then turn it ON.

But, if you are using a wireless printer then you have to follow a different set of instructions to execute this process.

Step 1: Click on Start button & then click Settings on your system windows.

start and settings



Step 2: Now, Devices>>Printer & Scanners.

printers and scanners option windows 10


Step 3: Now, select Add a printer or scanner.

add a printer


Step 4: wait for a few minutes until your device finds a printer.

Step 5: Add a local or network printer with manual setting.

add a local printer option in Windows 10


Step 6: Click on use an existing port LPT1 then click on Next

use an exisitng port lpt1

Step 7: From the left option (Manufacturer) choose the HP printer and from the left option (Printers) choose the model number & click on next.

choose printer manufacturer


Step 8: Rename and share your printer as you want. Click on Set as Default Printer and click on finish.

So, by removing your brother printer and reinstalling your brother  printer you can easily troubleshoot the offline status error of your printer.

Final Words

These are some of the easiest way to Fix or troubleshoot Brother Printer Offline Issue. In case you are still not able to find the correct way to fix Brother Printer Offline Issue then connect with our experts via the chat box that appears on the bottom right of your screen.

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