HP printer Network Scanner Connection Error with Mac

Is your HP printer scanner is not working? Are you looking to fix your HP printer network scanner connection error with Mac? Then, here in this article, we have come up with the best troubleshooting steps and make your HP network scanner working again.

Today, printers have become an important factor for both offices and home premises. The HP printer is not get affected only by troubling factors. Sometimes the scanner connection error has also been associated with scanning activities.

This problem has been raised by various HP printer users. So, if you are also the one who is facing the Network scanner connection error then below you can see the best troubleshooting step for it.

Why does the HP printer encounter Network Scanner Connection Error (Mac)?

Here we have defined some of the following error messages that come on your Mac screen if you are facing the trouble of HP printer network scanner connection error.

1: Sometimes this error gets occurred during communicating with the scanner.

2: No computer detected.

3: Scanner not found.

How to Fix HP Printer Network Scanner Connection Error (Mac)?

As such there are different possible solutions that help the user in exterminating the HP network scanner error from your Mac. So, you just need to go through with these given mentioned steps carefully and get a try to cope-up the scanning up at an instant.

Solution 1 – Troubleshoot your printer connection to Fix HP Printer Network Scanner Connection Error:

In order to troubleshoot your printer connection, you need to follow these given steps:

1: First choose the Apple Menu.

2: Now, go to the System Preferences.

System Preferences

3: Next, you need to click on Printers and Scanners.

click on printer icon to Fix HP Printer Network Scanner Connection Error

4: Here you need to select your printer in the printer list.

5: Now, click the option and the supplies button.

options and Supplies

6: Next, select the use Generic printer features and then click Ok.

Method 1: – Troubleshoot wireless Printer Connection to Fix HP Printer Network Scanner Connection Error:

Here is how to do it:

1: On your Mac, first you need to find out which version of printer software you are using.

2: Now, choose Apple Menu>System Preferences on your Mac.

System Preferences to Fix HP Printer Network Scanner Connection Error

3: Next, you need to click Printers and Scanners and then select your printer.

click on printer icon

4: Here you need to click Options and Supplies and then Click General.

options and Supplies to Fix HP Printer Network Scanner Connection Error

Method 2: – Troubleshoot Wired Network Connection:

1: Firstly, you need to check the Ethernet Cable and make sure that the cable is not damaged.

2: Secondly, ensure that the Ethernet cable is connected securely to the Ethernet port on the computer device.

3: Make sure that your network settings are correct.

4: Now, shut down your Mac and then turn off the Ethernet device.

Solution 2 – Reset print System:

Following has been listed some steps of how you can reset your print system:

1: First, click on the Apple menu and then you have to click System Preferences from the options.

System Preferences

2: Now, click Print and Fax and Scan or Printers and Scanners.

click on printer icon

3: Next, right-click anywhere inside the printer window, and then you need to click on Reset Printing system.

select ok to reset printing system

4: Here you need to click Reset in the confirmation window.

5: Now, you need to enter the Administrator name and password in the desired box and then click Ok to done with reset.

Solution 3 – Uninstall and Reinstall HP Printer Driver to Fix HP Printer Network Scanner Connection Error:

For Uninstalling the HP printer driver in Mac here are some steps for it:

1: First, disconnect the printer UBS cable from the Mac.

2: Now, on your desktop screen, you need to double-click Macintosh HD and then click Applications and then click the HP folder.

3: Next, you need to double-click the HP un-installer and then you have to follow the on-screen instructions in order to remove the HP software from the computer.

4: Once you finish completing the Uninstalling process then you need to click the Trash icon on the Dock and then click the Empty button.

Steps for Re-installing the HP printer driver:

1: In the beginning, you need to turn on your printer.

2: However, if you find that the printer is connected to the computer via a USB cable then try to disconnect the cable from the printer.

3: Here the software installation prompts you to connect the cable if needed.

4: Go to HP Software and driver downloads.

5: If you see that “let’s identify your product page to get started displays” then you need to click Printer.

click on Printer to Fix HP Printer Network Scanner Connection Error

6: Now, type your printer model number and then click Submit.

printer model no

7: Here the software result page for your printer gets displayed with the default operating system selected.

8: However, if you need to change the operating system then click Change and then select your version and then click Change.

select od and download driver to Fix HP Printer Network Scanner Connection Error

9: Now, click Download i.e next to the downloads folder, and then you need to open the HP Easy start file or full feature driver .dmg file in order to begin the installation.

10: Next, follow the on-screen instruction to set up the printer connection and then install the software. However, if you are prompted to add the printer to the printer queue then click the name of your printer.

11: Click print using the menu and then select the name of your printer in the pop-up menu and then click Add.

click on plus button to Fix HP Printer Network Scanner Connection Error

12: Now, return to the HP installer in order to complete the installation process.

Frequently Asked Questions (FAQ)

Q1: Why HP scanner is not working on the computer?

Ans: 1: First, you need to try to uninstall and re-install the scanner.

2: Now, allow the scanner through the scanner.

3: Here you need to check the connection problem between the computer and HP scanner.

4: Now, replace the USB cable of the scanner.

Q2: Why will the printer print but not scan?

Ans: 1: At first you need to disable the Firewall on your computer and then try the network scanning again.

2: Now, temporarily change your firewall security settings to allow network connection.

3: Here your computer firewall software might be preventing the network connection from being established.

Q3: How to get the scanner to connect to your computer?

Ans: 1: First, turn on the Scanner.

2: Here on the computer screen, you will be asking whether you want to connect via Wi-Fi and then press the no button.

3: On the computer screen you need to select a connection method and then select USB and then press the next button.

Q4: How to fix HP printer error?

Ans: 1: First make sure that your HP printer is turned on.

2: Now, check if the printer is connected to your computer.

3: Make sure that the paper tray of your printer is loaded and check if the printer has enough ink.

4: If you see that the error still occurs then you need to contact HP printer support.

Q5: How you can start an HP printer?

Ans: 1: First, you need to connect a new printer.

2: Now, select the connection type when prompted and then you need to follow the on-screen instructions to set up the printer.

3: Next, turn off the printer and then restart your computer.

4: Turn on the printer and then open the HP printer Assistant.


In this article, we have contained all the major steps that are required to fix the HP scanner not working issue. Also, you should be able to use your scanner without any further troubles after reading this post and you should be able to perform the given steps to fix the problem.

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