fix brother printer in error state

Often, Brother Printer comes with an error state; the leading cause is shown around the monitor. Nevertheless, in other instances, the purpose of the Brother Printer error state might be a complete secret. Instead of going on the wild-goose run after to find the precise solution intended to fix the Brother Printer error state, it can better to consider using a series of regular troubleshooting actions first. If these steps refuse to fix the printer mistake, you may find the answer on the chat support.

As you get the Brother printer in error state, it is best to use simple troubleshooting methods to make it function again. Besides, you should check the USB or Wireless Connection to your printing device and computer functions normally. You might resolve the printer is within Brother Printer in error condition which is not able to access the significant time. If you are trying to solve the issue after getting the Brother technical support will be useful to discover the best methods to this problem printer error state. Our professional has worked on a few ways which can help you fix Brother Printer error state.

Fix Brother Printer Error State

The reason why you get this error state message on your Brother printer is either your printer is not connected correctly, the printer jammed, low on ink, and any software changes. There can be other reasons as well, which can cause the problem of the printer in error state. Before working on the primary solution, try preliminary steps to check if you can fix the printer problem.

  1. Check the Printer Connection: Check the power cables connected to the wall outlets and also the USB cables connected to the computer. Make sure to unplug all the wires and check it whether the issue is in the power cords.
  2. Restart the Printer and Computer: Turn the Brother Printer, and Computer completely shut off for a couple of minutes and then restart both of them. A simple restart can fix the problem of Brother Printer error state.
  3. Check the ink levels: In case the Brother Printer ink is extremely low or coming to an end then kindly change the toner. Although you’ll receive a message when the link is low on the Brother printer and in the computer, to fix this issue you need to change it.
  4. Check Paper jams: Look out for stuck papers inside the Brother Machine. Clear the paper jam from the loading tray and only use supported papers.

Tried all the necessary troubleshooting steps suggested in this article? Still not able to fix the problem then check out the advance troubleshooting methods to fix Brother Printer error state issues.

Solution 1- Check Brother Printer Status (Offline or Paused)

Brother printer appearing “Offline” mistake can also be right down to problems with the printer drivers or software program. This can be based upon the age of the printer or perhaps when you have disabled automatic updates. This kind of printer offline can happen to any printer brands and is not limited to Brother only. Try following the steps below to remove the offline status and fix Brother Printer error state message.

Step 1: On Windows 10 search box type Control Panel.

Step 2: Click on Control Panel at the top.


brother printer error state control panel

Step 3: Under Hardware and Sound option Click on View devices and printer error state view devices and printer


Step 4: Right click on the printer and Click on Set as default printer error state set as default printer


Step 5: Next Right Click on the default printer and Click on See what’s printer error state see whats printing


Step 6: Now Click on Printer at the top printer support printer docs page


Step 7: Un-tick Pause printing and Use Printer printer support untick pause printing


Step 8: Restart the printer and check if the error message is gone.

Try the next solution if you are still getting that error message.

Solution 2- Restart Print Spooler Service – Fix Brother Printer Error State

A print spooler service manages printing tasks sent from a computer to the printer. Restarting the print spooler service can flush the print jobs in the queue and fix the error state problem. Here’s how you can restart the print spooler service from the computer.

Step 1: In the search box type cmd.

Step 2: Right click and select Run as administrator.


run as administrator

Step 3: Click on Yes  to allow user account control.

Step 4: Type net stop spooler (Don’t type as a one word there’s a space between each word) and hit Enter from the keyboard.

net stop spooler

Step 5: Once it says The Print Spooler service was stopped successfully type net start spooler and hit Enter from the keyboard.


net start spooler

Step 6: You’ll receive a message The Print Spooler service was started successfully. Close the cmd.

Step 7: Restart the computer and Brother printer and then try printing a test page.

Move forward to solution 3 if your Brother Printer error state is not going.

Solution 3- Clear Print Spooler Files and Restart it.

In order to clear Print spooler files follow the steps below.

Clear Print Spooler Files: –

Step 1: Navigate to C:\Windows\System32\Spool\Printers folder and delete all the files from inside it.

Step 2: If you are not able to navigate to the folder try opening the run box by pressing the Windows key + r from the keyboard and then past the path C:\Windows\System32\Spool\Printers Click on Ok.

printer folder run box


Step 3: Click on Continue and Delete all the Files.delete all files from printer folder


Step 3: Close the folder and again try to navigate to this folder C:\Windows\System32\Spool\Drivers\W32X86 delete all the files from this folder and close it.

Restart Print Spooler Service: –

Step 1: Type services inside the Windows 10 search box and click on Services or open the run box (Windows Key + r) and type services.msc


services msc

Step 2: Find Print Spooler service and Right click on it.

Step 3: Click on Restart and wait for the process to complete.restart print spooler


Step 4: Next restart the computer and Brother printer to check if the problem got fixed.

Try solution 4 if you are still getting that error state message on your Brother Printer.

Solution 4- Enable PnP Detection on Windows 10

If you are using Windows 10, then try to enable the Legacy Plug and Play detection. Before you start, please restart the computer and then follow the steps below.

Step 1: On the Windows 10 search box type device manager or open run box and type devmgmt.msc and hit Ok.

Step 2: Click on Device Manager.


device manager

Step 3: Click on view on the top and Click Show hidden hidden device


Step 4: Find Ports (COM & LPT) and Click on it to expand the list.

Step 5: Right Click on ECP Printer Port (LPT1) and Click Properties.ecp printer port


Step 6: Click on Ports settings beside the General Tab.

Step 7: Select Use any interrupt assigned to the port and Check on Enable Legacy Plug and Play Detection.

enable legacy


Step 8: Click on Ok to save the changes.

Restart the printer and check whether the error state issue got resolved.

Solution 5- Update the Brother Printer Drivers to Fix Brother Printer Error State

You can update the Brother Printer drivers from your computer itself; there are two ways: – the first includes let the laptop find the latest driver for you by searching online and the second method is to download and install the brother printer driver manually. We are going to show you how to update the Brother Printer drivers using both the approaches.

Update Brother Printer Drivers Automatically: –

Step 1: On the Windows 10 search box type device manager or open run box and type devmgmt.msc and hit Ok.

Step 2: Click on Device Manager.


device manager

Step 3: Click on view on the top and Click Show hidden devices.


Step 4: Click on Print queues to expand the list.

Step 5: Right Click on Brother Driver click on update driver then Select Search automatically for updated driver software.


update driver

Let the windows find it for you and then follow the instructions to install the latest drivers.

Update Brother Printer Drivers Manually: –

Step 1: Open your Browser and Go to Brother Support & Downloads Page.

Step 2: Select the product from “Search by product category page”.brother printer error state product category


Step 3: Select your product series in our case it is MFC-J5 mfc j5 series


Step 4: Click on your Brother Printer Model Number.printer model number


Step 5: Select the Operating System of your computer and Click on printer error state select operating system


Step 6: Click on Full Driver & Software Package (Recommended).full driver package



Step 7: Scroll to the bottom and Click on Agree to the EULA and Download.agree eula


Let the download complete and follow the instructions shown in the Brother How to Install Page.

Follow the instruction on How to Install page and Install the latest Driver on your PC/Laptop.

Solution 6- Remove and Reinstall the Brother Printer

Even after trying all the methods you are still not able to fix the problem of error state, then this solution might help you. Try removing the printer from your computer and then installing it back on the computer to check if the issue still exists.

Remove the Brother Printer from the PC/Laptop: –

Step 1: Open Settings on Windows 10.


open settings windows 10

Step 2: Click on printer error state devices windows 10

Step 3: Select Printer and Scanners.

Step 4: Select Your Brother Printer and Click on Remove printer error state remove device


Step 5: Click on Yes to remove the Brother Printer.

Install the Printer Back to the computer: –

Step 1: On your Windows search box (Windows Key + Q) type Printer.

Step 2: Click on Printers and Scanners Option.

Step 3: Click Add a printer or scanner.add a printer or a scanner

Step 4: Select your Printer and next Click on Add Device.

Follow the instructions to add the printer.

Windows 10 was not able to find your printer? Then follow these steps: –

Step 1: Choose the option the printer that I want isn’t listed.printer wasnt listed


Step 2: Select Add a Bluetooth, wireless or network discoverable printer and Click on Next.add a wireless printer


Step 3: Now, Select the Brother Printer and Follow the option shown on the Windows 10 screen.

Step 4: Follow the instructions to add the printer.

Restart the printer and computer to check if the Brother Printer error state message is gone.

Solution 7- Contact Brother Printer Support and Solutions

We’ve tried very hard to help you with all the solution we could in order to fix the Brother Printer Error State message. Unfortunately if you’ve come this far looking for the solution then that means the problem is not yet resolved at your end. You can connect with us via chat or comment section to get help.

One more thing we want to add that if you’ve found a working solution and the solution isn’t mentioned in this article then kindly add that solution inside the comment box. We’ll try to add the solution inside the article with credits to you so that other users can fix the issue. Hope you liked the article and please sign up to get more information and solutions related to the Brother Printer.

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